Refund policy
At NEXORYA, every product is made to order and custom printed specifically for you. Because of this, we follow a clear and fair policy outlined below.
🖨️ Custom Printed Items — All Sales Final
Each NEXORYA T-shirt is custom printed with your selected name and design. Once an order is placed and production begins, it cannot be modified, canceled, returned, or exchanged.
Please carefully review your size, color, and spelling before placing your order. We print exactly what is submitted.
⚠️ Damaged or Defective Items
If your order arrives damaged, defective, or has a printing error, please contact us within 7 days of delivery at:
Include your order number and clear photos of the issue.
Once verified, we will offer a free replacement or full refund. There is no need to return the item.
📏 Wrong Size Ordered
We are unable to offer refunds or exchanges for incorrect size selection. Please refer to our size chart before ordering.
📦 Lost Packages
If your tracking shows “Delivered” but you have not received your order, please first contact your local carrier.
If the package is confirmed lost in transit, we will reship your order at no extra cost.
💳 Refund Processing
Approved refunds are issued back to your original payment method within 5–10 business days, depending on your bank or payment provider.