Terms of service
By placing an order with NEXORYA, you agree to the following terms and conditions. Please read them carefully before completing your purchase.
🧾 1. Custom-Made Products
All items are made-to-order and personalized based on the details you provide at checkout (such as name or custom text).
You are responsible for ensuring all submitted information is accurate and correctly spelled. We print exactly what is provided.
⚖️ 2. Order Acceptance & Content Policy
We reserve the right to refuse or cancel any order that includes:
- Trademarked or copyrighted names
- Offensive, abusive, or inappropriate content
- Misleading or fraudulent information
This helps ensure compliance with legal and production standards.
🚫 3. All Sales Final
Because all products are custom-made, all sales are final once production begins.
We do not accept returns or exchanges for personalized items unless the product arrives defective or incorrect. Please refer to our Return & Refund Policy for full details.
🚚 4. Shipping & Delivery
- Processing time: 2–4 business days
- Delivery time (USA): 5–8 business days
- Tracking information is provided for all orders once shipped
Delivery times may vary due to carrier delays or peak periods.
⚠️ 5. Order Issues & Claims
Any order-related issues must be reported within 7 days of delivery.
This includes:
- Damaged items
- Printing errors
- Missing or incorrect orders
We will review eligible claims and provide a suitable resolution such as replacement or refund where applicable.
📧 6. Contact Information
For any questions regarding these Terms of Service, please contact:
We typically respond within 24–48 hours (business days).